Contact Us
A clear path to support
We want questions about a Clorox product or an order to have a straightforward next step. The support details shown with this page are the current store contact points. You can ask about product information, order status, delivery timing, a cancellation requested before shipment, an exchange, or a return. When your message is about an order, include the order number and the name used at checkout so the support team can locate the correct purchase.
What to include
- For an order question, include the order number and a short description of what you need.
- For a return or exchange, tell us whether the request is within 30 days and describe the item or the reason for the request.
- For a product question, include the product name and the subject you would like clarified.
Support is available Monday through Friday from 9:00 AM to 5:00 PM. Messages received outside those hours are reviewed on the next support day. The store serves customers in the United States, uses USD at checkout, and provides free shipping sitewide. Orders are normally prepared in 1-2 business days, and standard transit is expected to take 4-6 business days after shipment. A tracking number is provided after the order ships.
Returns and order changes
We accept no-questions-asked returns within 30 days and support exchanges. Clorox pays return shipping for a no-questions return and for a quality issue. Refunds are sent to the original payment method and generally appear within 5-10 business days after approval. If you need to cancel, contact us before the order ships; once an order has shipped, the request is handled through the return process.