Returns, exchanges, and refunds

Clorox wants a purchase to be easy to correct when it is not the right fit. Customers may request a no-questions-asked return within 30 days of the order's delivery. Exchanges are supported as well. To start a request, use Contact Us and include the order number, the item involved, and whether you prefer an exchange or a refund. The support team will provide the next instruction for the particular order.

Return shipping

Clorox pays the return shipping cost for a no-questions return and for a quality issue. If an item arrives with a quality problem, describe the problem in the request so that the team can record it correctly. The 30-day window is the same starting point for both a change-of-mind request and a quality-related request.

Refund timing

After the return is approved and the refund is initiated, the money is sent to the original payment method. Allow 5-10 business days for the refund to appear in the account. The posting time can vary by the card issuer or bank. If the window has passed, contact support with the order number so the status can be reviewed.

Before shipment

A customer may ask to cancel an order before it ships. Contact support as soon as possible because an order that has already shipped cannot be cancelled as a pre-shipment request. The store ships within the United States only, uses USD, and provides free shipping sitewide.

Support hours are Monday through Friday, 9:00 AM-5:00 PM. This policy is written for the Clorox storefront and should be read together with the Terms of Service.

Request details

When you contact support, include the order number, the email or name used at checkout, the product involved, and whether you are asking for a return, exchange, or cancellation. Do not include a full credit/debit card number. A photo or concise description can help explain a quality issue, but the request should contain only information relevant to the order.

Review and next steps

The store reviews the request against the order record and the 30 day window. If the request is approved, support provides the return or exchange instruction for that order. The original payment method is used for an approved refund. Allow 5-10 business days after initiation for the bank or card issuer to post the funds. A posting delay does not by itself mean the refund was rejected; contact support with the order number if the stated window has passed.

Shipping context

Shipping is free shipping within the United States. Normal preparation is 1-2 business days and expected transit is 4-6 business days after shipment. A pre-shipment cancellation request should be sent promptly. Once the order has shipped, use the return route rather than treating the request as a pre-shipment cancellation.