Contact Clorox

This contact policy identifies the store and the support route for customer questions. Store name: Clorox. Customer support phone: 8182316391. Store address: 18120 Sweet Elm Dr, Encino, California 91316, United States. Support hours are Monday through Friday, 9:00 AM-5:00 PM.

Customer questions

Support can help with product information, order status, tracking, a cancellation requested before shipment, a return, an exchange, or a payment question. Please include the order number when your request concerns an order. The storefront's Contact Us page shows the current host-based support email and written contact form; the email address is generated from the host used to visit the store.

Service facts

The store accepts orders in the United States and settles transactions in USD. Shipping is free sitewide. Orders generally process in 1-2 business days, then travel for an expected 4-6 business days, with a tracking number provided after shipment. Clorox supports 30-day no-questions-asked returns and exchanges. Clorox pays return shipping for no-questions returns and quality issues, and approved refunds generally appear within 5-10 business days. A cancellation request must arrive before shipment.

How to contact support

For product questions, identify the Clorox item and the part of the package information that needs clarification. For an order question, include the order number and the name used at checkout. For a return or exchange, state whether the request is inside the 30 day window and describe the item or request. For a payment question, mention whether the attempted method was a credit/debit card without sending full card numbers or security codes.

The store's public support email is assembled from the host used to visit the storefront, so the live Contact Us page is the reference for that address. The phone and physical address above identify the store. Support follows Monday-Friday, 9:00 AM-5:00 PM. Shipping is free shipping within the United States; normal preparation is 1-2 business days and expected transit is 4-6 business days. Approved refunds generally appear in 5-10 business days.