Terms for using the Clorox store

These terms describe the basic rules for browsing this storefront and purchasing products through it. By using the site or placing an order, you agree to provide information that is accurate enough for checkout and delivery, review the product label before use, and follow the store policies that apply to your purchase. The store serves the United States and lists transaction amounts in USD.

Products and orders

Product information, availability, price, and the selected variant are shown on the product page or at checkout. An order request is reviewed before it is prepared. If a customer needs to cancel, the request must be made before the order ships. Once a shipment has left the store, the request is handled through the returns process. Shipping is free across the site; orders generally take 1-2 business days to process and an additional 4-6 business days in transit. A tracking number is provided after shipment.

Returns and refunds

Clorox supports 30-day no-questions-asked returns and exchanges. Clorox pays return shipping for a no-questions return and for a quality issue. After an approved refund is initiated to the original payment method, allow 5-10 business days for the funds to appear. These service terms do not remove any rights that cannot be excluded under applicable law.

Safe product use

Cleaning products must be used only as directed on the complete manufacturer label. Keep products away from children and pets, use appropriate ventilation and protection where the label calls for it, and never mix bleach with ammonia or another household cleaner. The customer is responsible for reading the safety information before use.

Site content and contact

Store pages, layout, and original service content are provided for ordinary shopping use. Do not interfere with the site's operation or misuse another person's information. Questions about these terms, an order, payment, delivery, or a product can be sent through Contact Us during Monday-Friday, 9:00 AM-5:00 PM support hours.

Checkout information

Before confirming an order, review the product title, package size or count, price, delivery address, and selected payment method. A credit/debit card authorization is handled by the checkout provider; do not send full payment details through a support message. Prices are shown in USD. The store does not change a product description into a substitute for the manufacturer label, and a customer should read that label before opening or using a cleaning product.

Delivery and customer requests

Shipping is free shipping within the United States. Orders normally take 1-2 business days to prepare and an expected 4-6 business days in transit after shipment. A tracking number is provided after shipment. A customer who needs to cancel should contact support before shipment; a shipped order is handled through the return process described in the Refund Policy.

Store communications

When contacting the store, provide only the information needed to identify the order or product. Do not submit another person's personal information without permission. The Contact Information policy identifies the store address, telephone number, support hours, and host-based email route. The Privacy Policy and privacy-choice pages describe information choices separately from the purchase terms.

Policy relationship

These terms are read together with the Shipping Policy, Refund Policy, Contact Information, and the page-backed payment-policy, cookie-policy, do-not-sell, track-order, about-us, and faqs documents. If a provision conflicts with a mandatory right under applicable law, that right controls to the extent required.